OKTO.CASH Service Terms of Use (Germany)



1. General Provisions

1.1. Please read these terms and conditions (“Terms and Conditions”) carefully as these are the terms applicable for the purchase and use of OKTO.Cash. OKTO.Cash is issued by a licensed gaming operator that collaborates with OKTOPAY LIMITED a company incorporated under the laws of Cyprus with registered office at Mnasiadou and Stasikratous 10, 1065, Nicosia, Cyprus. which may be redeemed only at a licensed gaming operator’s website, which provides the OKTO.Cash in Germany (“OKTO.Cash”).

1.2. To use OKTO.Cash, it is a prerequisite that you have opened a gaming account to a licensed gaming operator located in Germany (“Gaming Operator”) which collaborates with OKTO in order to provide to you the OKTO.Cash.

1.3. These Terms and Conditions govern the use of OKTO.Cash and the contractual relationship between you and us and contain important information about your rights and duties relating to your use of OKTO.Cash.

1.4. By purchasing and using OKTO.Cash you are entering into a contract with us and agreeing to be bound by these Terms and Conditions when using OKTO.Cash


2. OKTO.Cash

2.1. Cash is a monetary value stored instrument which may be solely redeemed against obtaining gaming and betting online services via your Gaming Account at the Gaming Operator.

2.2. You can request the issuance of the OKTO.Cash via your Gaming Account at the Gaming Operator, only if your Gaming Account is active and unencumbered. In order to use Cash for the first time, you must select it as the preferred payment method when entering the Gaming Operator’s payment environment and accept the OKTO.Cash Terms and Conditions. Once you have chosen the preferred amount to be credited to your Gaming Account from the list of options, a unique paycode will be generated. You can use the map search function so as to find the nearest point of sale/retail location.

2.3. Cash will only be issued to you upon your payment of the relevant amount at a retail location distributing OKTO.Cash and after a successful ID Check carried out at such retail location. Only if it is successfully confirmed at the retail location that the holder of the OKTO.Cash instrument and the holder of the connected Gaming Account at the Gaming Operator are the same person, OKTO.Cash will be ready for use. Please remember to take your ID document to the Location for the ID Check.

2.4. Once OKTO.Cash is scanned a confirmation code is triggered from within your Gaming Account at the Gaming Operator, which is connected to the OKTO.Cash.

2.5. Following the successful identification, the amount of OKTO. Cash will be immediately available to you for redemption for our online services via your Gaming Account at the Gaming Operator.

2.6. The OKTO.Cash instrument includes information related to your OKTO.Cash requested transaction, i.e. your name and surname, the amount of the OKTO.Cash requested transaction and your ID number.

2.7. Retail locations may refuse to accept funds for OKTO.Cash for any reason whatsoever and in any case if the identification check process is not completed successfully. In such an event you will be informed of the reasons why you cannot proceed to the OKTO.Cash transaction, unless this not permitted under the applicable rules.

2.8. After the issuance of the confirmation code and the completion of the aforementioned procedure, no refund or cancellation is possible.


3. Requirements

3.1. In order to purchase and use OKTO.Cash you need a mobile phone that has access to the Internet and is able to receive texts and various machine-readable codes. Provision of such services (that may be subject to a charge) is not part of this agreement.

3.2. In order to initiate and purchase an OKTO.Cash instrument, you must have an active Gaming Account to – a collaborating with OKTO – Gaming Operator and be logged into the said Gaming Account to reach the check-out page and initiate a transaction using the OKTO.Cash


4. Your Responsibility

4.1. You are obliged to protect your access information (PIN) to your mobile phone from unauthorized use by third parties. You shall be held liable for any damages that may occur due to the lack of due care in connection with the protection of your mobile phone with the Gaming Operator’s app and PIN number.

4.2. Your security obligations are at least the following:

4.2.1 to exercise great care when protecting access to your mobile device on which the Gaming Operator’s mobile application is located and access to the mobile application itself with a confidential password or biometrical identification known only to you,

4.2.2 to exercise great care in taking measures to protect assigned or selected personalized security credentials to prevent their loss, theft, misuse, or unauthorized disclosure.

4.3. Under no circumstances should you transmit or otherwise make available personalized security credentials via e-mail, websites, or in any other way, nor should you open, forward, or reply to electronic mail messages (e-mails) or text messages that create the impression that they come from us. By virtue of these Terms and Conditions you confirm that you are aware that every e-mail message originating from us will be sent exclusively from our official e-mail address ending with @oktopayments and that our employees will never ask you to disclose or provide (verbally or in writing) any credentials, including PINs, activation codes, and the like.

4.4. We are not responsible for the unauthorized disclosure of such information to third parties and for the theft or loss of your mobile phone. In this case, you are obliged to contact the Gaming Operator immediately (email on the Website), so as to immediately block your Gaming Account. In such cases re-registration to your Gaming Account at the Gaming Operator can only take place according to the instructions of the Gaming Operator without any liability from OKTO’s side.

4.5. In the event that you do not use the OKTO.Cash in accordance with these Terms and Conditions you shall be liable against OKTO for any charges, fines or fees imposed against or paid by OKTO, due to your non-compliance with the present Terms and Conditions.


5. Our Responsibility

5.1. We do not guarantee that the retail locations will be able to accept funds for the issuance of OKTO.Cash at all times. This may be due to circumstances on the part of the retail locations or a third party’s system, or something beyond our reasonable control.

5.2. We will be liable for OKTO.Cash in accordance with statutory laws.


6. Personal Data Protection

6.1. Based on the execution of the contractual relationship between you and us related to the use on your behalf of the OKTO.Cash we may collect, process and retain your personal data, for the purposes of providing to you the services described in the Terms and Conditions. We shall continue to process your data for purposes where we have lawful grounds to do so and for as long as it is necessary for us to comply with our contractual obligations as well as with our legal obligations, including but not limited to the legal requirement to keep records of transactions using the OKTO.Cash.

6.2. All the personal data you provide will be processed in accordance with OKTO’ s Privacy Notice which describes how we handle the personal data of all our users and how these data are protected. The Privacy Notice can be retrieved from OKTO’s Website under “Privacy Notice”. We advise you to read the Privacy Notice and find out more about your personal data protection.


7. Complaints

7.1. Complaint is any statement of dissatisfaction made to us by a former or current user in relation to the provision of services that are subject to these Terms and Conditions. Complaints can be filed in one of the following ways: by e-mail: to compliance@oktopayments.com or by post.

7.2. The complaint should contain at least: personal data of the OKTO.Cash user, a detailed description of the event/situation or circumstances which caused the dissatisfaction that are the subject of the complaint and proof of the reasoning of the complaint, and address or email address to submit a response to the complaint. We do not respond to anonymous complaints.

7.3. We will do our utmost to resolve any complaints as quickly as possible, in principle within 24 hours but for cases that require more effort no later than 72 hours as of receipt of complete documentation.


8. Governing law

8.1. Cash is sold and accepted in Germany and these Terms and Conditions shall be governed by and interpreted in accordance with the laws of Germany. This shall not preclude consumers to assert further rights afforded to them of their relevant local law.


9. Expiry

9.1. The OKTO.Cash instrument expires three (3) years after the date of the purchase at the retail location.

9.2. If there is an important cause we can at any time terminate the contractual relationship with you with immediate effect, by e-mail to the e-mail address provided, irrespective of any other agreements (extraordinary termination). Important reasons (causes) which give rise to a right to terminate the contract without notice shall include but not be limited to a situation where you have made incorrect statements about your identity, or concealed any other material circumstances, or you have violated material provisions of these Terms and Conditions, or there is a suspicion that you have committed punishable acts, or you use your Gaming Account at the Gaming Operator in an illegitimate manner, or there are security concerns, or we are obliged to terminate the contract without notice due to statutory or legal reasons.


10. Final Provisions

10.1. If any clauses or parts of clauses are ineffective, the effectiveness of the remainder of the contract shall not be affected.

10.2. These Terms and Conditions enter into force on 31/1/2024


Check the English version here.